Plans and checkout
A new business receives a seven-day trial after verified owner signup and company onboarding, with no payment details or automatic charge. Bloom supports monthly and annual plan intervals where configured. The actual price, interval and tax treatment are shown before paid checkout; this policy does not set prices. PayFast handles paid subscription checkout; Bloom does not store full card details. Salon-client payments recorded in Bloom are separate.
Renewal and changes
A paid plan renews for its selected interval unless cancelled. The billing date follows the subscription period shown in Billing settings. We give reasonable advance notice of price changes. Upgrades or downgrades are shown in the interface before confirmation; any charges or credits must be clear there. Promotional terms apply only as stated at the offer. We do not create a fixed-term commitment merely by describing an annual billing interval.
Failed payment and cancellation
If payment fails, we may retry through the provider, notify the owner and allow a grace period before restricting paid access. Owners can schedule cancellation from Billing settings; access continues to the paid period end unless law or a specific offer requires otherwise. Cancelling does not delete business data. A mistaken charge or billing error can be reported to support@plainspoken.co.za; we investigate and correct it. Chargebacks may lead to temporary restrictions while resolved.
Refunds and legal rights
Fees for a started billing period are generally not automatically refunded for unused time, but we consider mistakes, outages and fair circumstances individually. Any refund or credit owed under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable law will be honoured. Applicable cooling-off, fixed-term cancellation and consumer remedies are not waived. Contact legal@plainspoken.co.za if a statutory right applies to your circumstances.