Active accounts
Account, appointment, salon-client and treatment records remain while the business uses Bloom, unless an authorised user changes or deletes them through supported workflows. Financial, consent, treatment and audit history may need to remain intact for evidential or legal reasons. Owners can export business data. This release does not automatically purge every record on a fixed date.
After a deletion request
An owner can request deletion in Settings. We verify authority and review outstanding subscriptions, legal recordkeeping, security and fraud needs, then arrange deletion or de-identification where lawful. A request does not instantly remove other users' accounts or protected financial history. We explain the outcome to the requester. Data in backups remains until its configured backup rotation or verified removal; backup scripts and retention settings are deployment responsibilities.
Other records
Billing records are retained for applicable tax and accounting periods. Authentication and security logs are kept only as long as needed for security and investigation, subject to deployment log rotation. Support correspondence is retained while needed to resolve the issue and meet legal duties. We review retention periodically and avoid promising a period not enforced by the deployed systems. Contact privacy@plainspoken.co.za about a specific record.